Last updated 10 September 2026

Refund policy

Seven days on the Site Kit, a full refund on the audit until data collection starts, and no argument on either count. Here is how it works.

Site Kit (licence)

Seven days from purchase, in full. Tell us in one line what did not work so we can fix it; the refund does not depend on the answer.
Write to support@oper-stack.com from the email on the order and include the order number. We approve within five working days; the merchant of record then returns the money to the original payment method, which can take a further five to ten working days depending on your bank.
A refunded licence key is revoked. The MIT-licensed parts (the starter and the gates) stay yours under their own licence.
After seven days we do not refund the licence. Email support stays available for the licence term, and bugs in the kit that we can reproduce get fixed.

SEO, AEO and GEO audit

Full refund if you cancel before we start collecting data. We confirm scope by email and name the date collection starts; until that date, one email cancels the order.
Once collection has started, the fee is not refunded: the analyst's time is already spent. You still get the report and one round of written corrections.
If we miss the five working days without agreeing a new date with you, you may cancel for a full refund even after collection started.

Fix packages and retainers

Each quote states its own cancellation terms. Unless the quote says otherwise, work already delivered is invoiced pro rata and phases that have not started are refunded in full.

Free products

Nothing to refund: the gates, the starter, the plugin and the AI visibility check are free.

How to ask

Email support@oper-stack.com from the address on the order, with the order number. We reply within two working days. If you paid through Paddle or Lemon Squeezy you can also ask the reseller directly; it forwards the request to us and applies this policy.

Chargebacks

A chargeback costs both of us more than a refund. Write first: every refund this policy allows is granted without argument.

Consumers in the EU and the UK

Your statutory rights apply in addition to this policy, never instead of it.

Contact

Support: support@oper-stack.com · Billing: billing@oper-stack.com · Legal: legal@oper-stack.com